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Frequently Asked Questions

  • I loved my cookies, where can I leave a review?

    First of all, thank you! We would love you to leave a review. You can do so by using the review box located at the very bottom of each product page.

  • Are your cookies free from gluten?

    Our cookies are made with Doves Farm FreeFrom certified gluten free flour. All our ingredients are naturally gluten free but we can't promise that there's no traces of gluten in our nuts, chia seeds, coconut, cocoa powder. If there's any traces, they should be under the 20ppm required therefore safe for coeliacs.

  • How long can I keep my cookies for?

    Our cookies stay delicious up to 7 days from the baking date. Please keep them in their plastic free sleeves and keep them at room temperature, they don't like being kept in the fridge.

  • What if suffer from a food allergy?

    Please talk to us if you have any concerns about allergies.The list of allergens is stated at the bottom of each cookie page and your order will come with a card where the allergens are listed. You shouldn't consume our products if you suffer from allergies such as buckwheat, nuts, soya products, eggs, dairy, peanuts.... Please keep in mind that it is your responsibility to check the allergens.

  • Are your products dairy free?

    We have a vegan range of cookies and spreads that is 100% dairy free.

  • Are your product vegan?

    We have a big range of vegan cookies and vegan spreads.

  • Are your cookies organic?

    Our cookies are not 100% organic but the quality of our ingredients is important to us and we always use organic ingredients where possible such as organic eggs, chia seeds, honey, coconut nectar, coconut oil, coconut ut bliss, vegan butter.

  • When will I receive my order?

    We need 24h to process your order and we will send you an email once your order is out.

    Most orders are received the day following shipment but sometimes it can take up to 2 days. Please talk to us if you need to receive your order at a specific date.

    Please note that orders are shipped with DHL and a signature is required.

  • What's the best way to eat my cookies?

    The best way is your way! However we do recommend to reheat your cookies in a preheated oven (150C) for 3min to get the melty melt going...and don't forget to remove the compostable sleeve!

    We do not recommend to use a microwave as your cookies will become super soft but if you have no other option it's best to use it for no longer than 15 secs at 750W.

  • What is the best way to enjoy my Spread

    Le Spread is delicious on its own and can be enjoyed in many ways: swirled into your yoghurt, on a warm toast or toasted brioche, a crumpet or a piece of baguette, as a topping for your porridge or mixed into a hot chocolate or smoothie...they make the perfect ice cream topping and add extra deliciousness when added into a banana bread batter!

  • Help! Le Spread has gone hard, what do I do?

    Don't worry it is totally normal as we don't add any oil to Le Spreads. Simply remove the lid and pop your spread in a microwave for 10secs, stir and give it another spin if needed, 10 seconds at the time. You can also give the jar a bath in a bowl filled with very hot water. Alternatively you can get a chunk of spread out of the jar and watch it melt on your warm toast or hot porridge....the melt is real!

  • I have a party coming up, can I place a large order?

    Of course! We can cater for your event, simply send us an email and we'll do our best to accommodate you and make it memorable. Cookie tower, anyone?

     

  • Packaging

    We do our best to use sustainable and environment friendly packaging.

    Cookies wrappers: they are made with a material called NatureFlex and are plastic free, home compostable and recyclable.

    Stickers: all our stickers are made of recycled paper and are recyclable.

    Tissue paper: recyclable and made from sustainable sources. Please note that the Christmas tissue paper is not recyclable because of the glitters.

    Boxes: our boxes are fully recyclable

    Glass jars: our glass jars are recyclable but are also perfect to reuse for storing your spices, seeds, make up brushes, pens and make a cute little cactus pot! The lids are also recyclable and it's best not to put them on the jars to help the recycling process.

  • New subcsriber, how does the 10% off work?

    Thank you for subscribing and welcome to Le Cookie Shop! Please note that your personal 10% off discount code is calculated before shipping.

    Shipping costs Le Cookie Shop £6.42/order. We do not make profit off shipping.


  • Shipping

    We bake to order and ship most days except on Saturdays and Sundays.

    We need 24hrs to process your order.

    Your order will reach you within two days after shipment.

    Do get in touch if you need your parcel at a specific date and we'll do out best to accommodate you :)

  • I have an issue with my parcel

    Every order is carefully checked from baking to packing but if you have an issue please let us know ASAP using the contact form at the bottom of the page and we will get back to you.

  • Do you use any alcohol in your products?

    None of our products contain alcohol and therefore are child friendly.

  • I track my calories, can you help?

    Here you go, few examples:

    Le chocolate chunk: 204 cal

    Le pecan: 240 cal

    Le coconut cookie: 254 cal

    Le peanut butter swirl: 271cal

    Le PB&J: 291cal

    Le Noisette 312cal


  • Refunds

    Your 100% satisfaction is very important for us. In the unlikely event that you are not completely satisfied with your products, please let us know as soon as possible what the issue is and we will endeavour to resolve the situation as soon as possible.

    If some items are missing from your parcel, we will refund you immediately the value of the missing product. This also applies to damaged products.

  • Contact

    We love hearing from you, please don't be shy. If you have a question, want to leave us a feedback or just say hi, send us a message using the contact form at the bottom right of the page.