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Frequently Asked Questions

  • I loved my cookies, where can I leave a review?

    First of all, thank you! We would love you to leave a review. You can do so by using the review box located at the very bottom of each product page.

  • Are your cookies free from gluten?

    Our cookies are made with Doves Farm FreeFrom certified gluten free flour. All our ingredients are naturally gluten free but we can't promise that there's no traces of gluten in our nuts, chia seeds, coconut, cocoa powder. If there's any traces, they should be under the 20ppm required therefore safe for coeliacs.

  • How long can I keep my cookies for?

    Our cookies stay delicious up to 7 days from the baking date. Please keep them in their plastic free sleeves and keep them at room temperature, they don't like being kept in the fridge.

  • What if suffer from a food allergy?

    The full list of ingredients and allergens is listed at the bottom of each product on the website and your order will come with a card where the allergens are listed. You shouldn't consume our products if you suffer from allergies such as buckwheat, nuts, soya products, eggs, dairy, peanuts.... Please keep in mind that it is your responsibility to check the allergens.

  • Are your products dairy free?

    We have a vegan range of cookies and spreads that is 100% dairy free.

  • Are your product vegan?

    We have a big range of vegan cookies and vegan spreads.

  • Are your cookies organic?

    Our cookies are not 100% organic but the quality of our ingredients is important to us and we always use organic ingredients where possible such as organic eggs, chia seeds, honey, coconut nectar, coconut oil, coconut ut bliss, vegan butter.

  • When will I receive my order?

    We need 24h to process your order. As an example, if you ordered before 6pm on Monday, your cookies will be baked and shipped on Tuesday and they will be with you on Wednesday. Orders placed after 6pm will need an extra day to be processed. Please note that orders are sent with DHL and a signature will be required. A neighbours's signature is perfectly fine.

  • What's the best way to eat my cookies?

    The best way is your way! However we do recommend to reheat your cookies in an oven set at 160C for 5min to get the melty melt going! Make sure to remove the sleeve before hand!

    We do not recommend to use a microwave as your cookies will become super soft but if you have no other option it's best to use it for no longer than 15secs at 750W.

  • What is the best way to enjoy my Spread

    Le Spread is delicious on its own and can be enjoyed in many ways: swirled into your yoghurt, on a warm toast or fully brioche, a crumpet or a piece of baguette, as a topping for your porridge or mixed into a hot chocolate or smoothie...they make the perfect ice cream topping and add extra deliciousness when added into a banana bread batter!

  • Help! Le Spread has gone hard, what do I do?

    Umm this happens...It is totally normal as we don't add any oil to Le Spreads. Simply remoce the lid of your spread and pop your spread in a microwave for 10secs, stir and give it another spin if needed, 10 seconds at the time. You can also give the jar a bath in a bowl filled with very hot water. Alternatively you can get a chunk of spread out of the jar and watch it melt on your warm toast or hot porridge....the melt is real!

  • I have a party coming up, can I place a large order?

    Of course! We can cater for your event, simply send us an email and we'll do our best to accommodate you and make it memorable. Cookie tower, anyone?

     

  • Packaging

    We do our best to use sustainable and environment friendly packaging.

    Cookies wrappers: they are made with a material called NatureFlex and are plastic free, home compostable and recyclable.

    Stickers: all our stickers are made of recycled paper and are recyclable.

    Tissue paper: recyclable and made from sustainable sources. Please note that the Christmas tissue paper is not recyclable because of the glitters.

    Boxes: our boxes are fully recyclable

    Glass jars: our glass jars are recyclable but are also perfect to reuse for storing your spices, seeds, make up brushes, pens and make a cute little cactus pot! The lids are also recyclable and it's best not to put them on the jars to help the recycling process.

  • New subsriber, how does the 10% off work?

    Thank you for subscribing and welcome to Le Cookie Shop!

    We are offering a 100% shipping discount to customers who order over £30.

    Please note that your personal 10% off discount code is calculated before shipping.

    Please be aware that if your order reach an amount just a bit over £30, you may see that after the discount is applied, then the amount will be lower than £30 and shipping will apply.

    Exemple 1:

    If your order is £31, the discount will apply (£31 - 10% = £27,9) so the amount of your order will be less than £30 and shipping will apply on top.

    Exemple 2:

    If your order is £34, the discount will apply (£34 - 10% = £30,6) so the amount of your order will be more than £30 and shipping will not apply on top.

    We ship using DHL NEXT DAY DELIVERY for ultimate freshness.

    Shipping costs Le Cookie Shop £6.41/order. We do not profit off shipping, but do account for packaging materials used.

    For more infos click on our shipping policy.


  • Shipping

    We bake to order and ship every Tuesday and Thursday using a Next Day delivery service* so your cookies and spreads will always be super fresh! 

    This means you can either get a delivery on Wednesday or on Friday

    Do get in touch if you need your parcel at a specific date and we'll do out best to accommodate you :)

    Please read carefully:

    For Wednesday delivery you must place your order before 2pm on Monday 

    Important: orders placed after 2pm on Monday will be delivered on Friday

    For Friday delivery you must place your order before 2pm on Wednesday

    Important: orders placed after 2pm on Wednesday will be delivered on Tuesday

  • I have an issue with my parcel

    Every order is carefully checked from the baking to the packing but if you have an issue please let us know ASAP using the contact form at the bottom of the page.

  • Do you use any alcohol in your products?

    None of our products contain alcohol and therefore are child friendly.

  • I track my calories, can you help?

    Here you go, few examples:

    Le chocolate chunk: 204 cal

    Le pecan: 240 cal

    Le coconut cookie: 254 cal

    Le peanut butter swirl: 271cal

    Le PB&J: 291cal

    Le Noisette 312cal


  • Refunds

    Your 100% satisfaction is very important for us. In the unlikely event that you are not completely satisfied with your products, please let us know as soon as possible what the issue is and we will endeavour to resolve the situation as soon as possible.

  • Contact

    We love hearing from you, please don't be shy. If you have a question, want to leave us a feedback or just say hi, send us a message using the contact form at the bottom right of the page.