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Your most asked questions

Are your cookies free from gluten?

We do use a certified gluten free flour ( Doves Farm FreeFrom flour). All our ingredients are naturally gluten free but we can't promise that there's no traces of gluten in our nuts, chia seeds, coconut, cocoa powder. If there's any traces, they should be under the 20ppm required therefore safe for coeliacs.

What if I have a food allergy?

The full list of ingredients and allergens is listed at the bottom of each product on the website and all orders come with an ingredient card. Allergens are listed in bold. You shouldn't consume our products if you suffer from allergies such as buckwheat, nuts, soya products, eggs, dairy, peanuts.... Please keep in mind that it is your responsability to check the allergens.

Are your products dairy free?

We offer a range of vegan cookies and spreads that are 100% dairy free.

Are you product vegan?

We do have a range of vegan cookies and vegan spreads.

Are your cookies organic?

Our cookies are 70% organic.The quality of our ingredients is important to us and we always use organic ingredients where possible such as organic eggs, chia seeds, honey, coconut nectar, coconut oil, coconut bliss, vegan butter. This list is subject to change depending on availability.

Help! Le Spread has gone hard, what do I do?

Umm this happens...It is totally normal as we don't add any oil to le spreads, oil tend to help keeping spreads smooth. Simply pop your spread in a microwave for 10secs, stir and give it another spin if needed, 10 seconds at the time. You can also give the jar a bath in a bowl filled with very hot water. Alternatively you can get a chunk of spread out of the jar and watch it melt on your warm toast or hot porridge....the melt is real!

How long can I keep my cookies for?

Our cookies stay delicious up to 7 days from the baking date. Please keep them in their plastic free sleeves and keep them at room temperature, they don't like being kept in the fridge.

What's the best way to eat them?

The best way is your way! However we do recommend to quickly warm them up in a microwave for 20s or in a hot oven for 3min to get the melty melt going! Make sure to remove the sleeve before hand. 

 

I've ordered too many cookies, can I freeze them?

There's no such a thing as too many cookies but stocking up is always a good idea ! Our cookies are freezer friendly, you can safely keep them in the freezer and use within 1 month. Remove the wrapper to thaw at room temperature. For your safety never freeze a product you have defrosted once.

 Is there any alcohol in your products?

Our products are not made with alcohol and therefore are child friendly and halal.

I track my calories, can you help?

Here you go, few examples:

Le chocolate chunk, with about 204 cal

Le pecan: 240 cal

Le coconut cookie: 254 cal

Le peanut butter swirl: 271cal

Le PB&J: 291cal

Le Noisette 312cal 

I have a party/event coming up, can I place a large order?

Of course! We can cater for your event, simply send us an email and we'll do our best to accommodate you and make it memorable. Cookie tower, anyone?

 When is the next restock?

The next restock date is shown on the website, keep an eye on the top banner to avoid disappointment!

Shipping

We ship using DHL and a signature is required at collection. If nobody can sign for the parcel, DHL will attempt to deliver the following day. Alternatively you can reschedule your delivery, this can be done on the DHL UK website. 

Please do not send us emails regarding the tracking of your parcel, instead, use the tracking number provided and go to the DHL UK website.'

Delays may happen and if you haven't received your order 5 working days after you got notified of the dispatch, do let us know and we will proceed to a refund, we won't send a new parcel.

Refunds

Your 100% satisfaction is very important for us. In the unlikely event that you are not completely satisfied with your products, please let us know as soon as possible what the issue is and we will endeavour to resolve the situation as soon as possible

Contact

We love hearing from you, please don't be shy. If you have a question, want to leave us a feedback or just say hi, drop us an email at the following address lecookieshop@gmail.com